While companies are not obligated to offer returns many businesses offer them anyway as a sign of goodwill and as a way to build consumer trust. To help, I’ll walk you through how to find a store’s return and refund policy, what changed because of COVID, the best tips for getting a refund and the stores with the best refund and return policies in Canada. Since no one wants to get stuck with unwanted goods or jump through hoops just to get their money’s worth it’s a good idea to consider how each store deals with returns and exchanges. (Compare this to brick-and-mortar retail store purchases which increased by only 5.9% during the same time frame.) According to Statistics Canada, e-commerce sales reached a record high in December 2020, increasing by 69.3%, year-over-year. This is particularly concerning given that the post-pandemic world is moving more and more to online shopping. Each store and seller can choose to offer a refund or return policy and, as a result, the options offered to us consumers can vary dramatically from store to store and province to province. In Canada, there are no laws that force merchants and businesses to accept the return of an item that you bought.